Refund policy

Returns

We offer a 15-day return policy, meaning you have 15 days after receiving your item to request a return.

To be eligible, your item must be in its original condition—unworn, unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

To initiate a return, contact us at info@shopzyora.com. Returns must be sent to our official business address:

Zyora LLC
Zyora, 30 N Gould St, Sheridan Wyoming 82801, United States

Please note: Items sent back to us without first requesting a return will not be accepted.

Damages and Defective Items

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at info@shopzyora.com so we can evaluate the issue and replace or refund it right away.

Non-Returnable Items

Certain items cannot be returned, including perishable goods, custom/personalized products, personal care items (such as beauty products), hazardous materials, sale items, and gift cards.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be automatically processed to your original payment method within 5–10 business days.

Contact Us

For any questions regarding returns or refunds, please reach out to:

• Email: info@shopzyora.com

• Business Entity: Zyora LLC