Shipping policy

At Zyora, we strive to deliver your orders in a timely, secure, and transparent manner. We offer fast and reliable shipping across the United States.

1. Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • Once your order has been processed and shipped, you will receive a second notification containing your tracking information.

2. Shipping Rates & Delivery Estimates

We offer standardized shipping across the contiguous United States:

Shipping Method Estimated Delivery Time Cost
Standard US Shipping 7 to 12 business days $4.99
Insured / Express Shipping 5 to 8 business days $8.95

Please note: Delivery times are estimates and start from the date of dispatch, not the order date. Delays may occasionally occur due to peak seasonal volume, weather conditions, or carrier delays beyond our control.

3. Order Tracking

Once your package is on its way, you will receive an email with a tracking number and a link to trace your shipment.

Please allow up to 24–48 hours for tracking updates to register on the carrier's system after receiving your shipping confirmation.

4. Wrong Address / Address Changes

Please double-check your shipping address during checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an error in your address, please email us immediately at info@shopzyora.com within 12 hours of placing your order. Once an order has been processed or shipped, we cannot modify the delivery address.

5. Lost, Stolen, or Damaged Packages

  • Damaged in Transit: If your order arrives damaged, please take clear photos of the damaged item and packaging, and contact us immediately at info@shopzyora.com so we can arrange a replacement or refund.

  • Lost or Stolen Packages: Zyora LLC is not responsible for packages marked as "Delivered" by the courier but reported missing. If your tracking states that your package was delivered but you have not received it, please check with neighbors, building management, or your local post office before contacting us.

6. Customs, Duties & Taxes (If Applicable)

For US orders, all items ship directly without additional hidden import charges. All applicable taxes are displayed and calculated during checkout.

7. Contact Information

If you have any questions regarding your shipment or order status, please reach out to our support team:

  • Brand Name: Zyora

  • Business Entity: Zyora LLC

  • Support Email: info@shopzyora.com

  • Mailing Address: Zyora, 30 N Gould St, Sheridan Wyoming 82801, United States

  • Customer Support Phone: